Frequently asked questions
What forms of payment are accepted?
We currently accept Visa, MasterCard, American Express and PayPal.
What are Karina Smagulova’s returns and refund policy?
About colour variations:
Every effort is made to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, the exact colour depiction cannot be guaranteed. Please contact me if you would like to request colour samples and I'll do my best to get them as soon as possible.
What are my delivery options and how much will it cost?
Can I collect my purchase in order to avoid the shipping hussle?
Of course, just use the code "collection" during the check out in order to collect your piece from the studio I work in London E10. Please, contact me beforehand in order to arrange the visit.
Are the items you sell food safe?
Yes. All the pieces are glazed using food safe glazes.
Do you do custom orders?
I love working on custom orders and special collaborations, contact me in case you have some special request or any idea.
Can you remake a sold piece for me?
If you like any of the sold pieces, get in touch with me and I'll do my best to make something similar for you.
Where are you based?
Every piece has been made by me in the studio where I work in East London.