All in-stock orders will be shipped within 4-5 business days.
For shippings within the UK, items are posted via Royal Mail and most packages will arrive within 3-5 working days after shipping. Shipping costs are calculated per item. In case you want to purchase more than one item contact us in order to rearrange the delivery cost for you.
**If you prefer to collect your purchased item in London, please select Collection at checkout. We will contact you with collection details after your order has been placed.
For shippings overseas*, items are posted via Royal Mail Tracked & Signed for delivery within 3-7 working days for Europe and 10-15 working days for outside Europe. Shipping costs depend on size and weight of the item. Once your order has been shipped you will receive an email notification with a tracking number and delivery details.
If you need to expedite your shipping, please email me before placing your order and I will do my best to accommodate your request.
As all Leu pieces are made by hand, no two pieces will be identical. There will also be subtle imperfections that are celebrated as part of the beauty of each piece. These include variations in the materials as well as evidence of the making process.
In case you are not happy with your item, please let us know within 3 days of receiving it at firstname.lastname@example.org. We will refund the item cost but no shipping or return postage.
Refunds are only acceptable if your item is unused and returned in the same conditions of delivery.
Custom made pieces can not be returned.
In case items are damaged in transit, please notify us by email within 24 hours of receiving it. It is important to take photos and attach these to your email. We will come back to you as soon as possible.